Certificate in Understanding Tenant Support in Social Housing Level 2

Looking to build your knowledge of the housing sector, understand the challenges tenants face, and develop the skills to provide effective support?

Our NCFE CACHE Level 2 Certificate in Understanding Tenant Support in Social Housing is designed to give you the knowledge and confidence to support tenants in a variety of situations.

With millions of people across the UK relying on social housing, the ability to provide informed, compassionate support has never been more important. Whether it’s understanding financial pressures, recognising safeguarding concerns, or helping tenants access the right services, this course equips you with the tools to make a real difference.

Whether you’re aiming to boost your CV, support your career in housing or social care, or simply broaden your awareness, this flexible course empowers you to provide meaningful support to tenants and communities.

What will you learn?

Course title: NCFE CACHE Level 2 Certificate in Understanding Tenant Support in Social Housing

Course ref: 603/4273/0

This qualification helps you:

• Explain the role and functions of housing associations within the social housing sector
• Demonstrate understanding of the principles of customer service in the social housing context
• Identify, record, and report potential issues experienced by tenants
• Apply knowledge to better support tenants in their housing needs
• Recognise how this qualification can support progression into further study or employment in the social housing sector

Your course is divided into manageable units:

• Unit 1: Introduction to the social housing sector
• Unit 2: Understand the principles of safeguarding and equality and diversity
• Unit 3: Understand mental and physical ill-health
• Unit 4: Understand reasons for problematic behaviour
• Unit 5: Understand issues affecting isolated tenants

No exams required you’ll complete assessment activities that demonstrate your knowledge and skills.

Why learn with us?

• Flexible online learning – study anywhere, anytime, and fit learning around your lifestyle.
• Maximise learning & development budgets – employers can improve retention, morale, and CPD outcomes.
• 80% achievement rate – achieve a nationally recognised NCFE CACHE qualification.
• Dedicated tutor support – expert guidance every step of the way.
• Achieve in as little as 10 weeks - by committing 5–10 hours per week.

What our learners say

“It has helped to broaden my understanding and encouraged me to further develop my knowledge.’’ Online Course Learner

Where could this qualification lead?

Successful learners often progress to:

• Level 2 Certificate in Preparing to Work in Adult Social Care
• Level 2 Certificate in Understanding Working in the Health Sector
• Level 3 Certificate in Housing Services
• Level 3 Housing / Property Management Apprenticeship
• Level 4 Senior Housing / Property Management Apprenticeship

This course is also a great step toward careers in:

• Housing Support Officer
• Tenant Liaison Officer
• Social Housing Assistant
• Community Support Worker
• Voluntary Roles (e.g. charities, housing support volunteer, community outreach volunteer or supported living volunteer)

Course Requirements

This course requires a basic level of English and Mathematics proficiency. By purchasing this course, you confirm that you meet these requirements.

Proof of Identification: Our operations team will contact you directly to request a copy of your identification for the purpose of registering you with the awarding body.