Certificate in Information, Advice or Guidance Level 2

Want to help people find their way in life, career, or education—and be a trusted source of guidance?

Our NCFE CACHE Level 2 Certificate in Information, Advice or Guidance equips you to understand the principles, models, and skills behind giving accurate, ethical, and helpful support. You’ll look at roles, responsibilities, communication approaches, and how to tailor advice to individuals’ needs.

Being able to offer solid, constructive guidance is essential across community, education, social care, business, and many other sectors. Whether you’re in a support role, management, or just want a transferable skillset, this course gives you the credibility and know-how to help others thrive.

What will you learn?

Course title: NCFE CACHE Level 2 Certificate in Information, Advice or Guidance

Course ref: 601/4321/6

This qualification helps you:

• Explain the principles of information, advice, and guidance (IAG) and their application in a range of contexts
• Demonstrate understanding of the roles and responsibilities involved in providing effective information, advice, or guidance
• Apply key communication and interpersonal skills to support individuals seeking information, advice, or guidance
• Recognise the importance of confidentiality, impartiality, and ethical practice in IAG provision
• Develop practical and technical skills to support initial information, advice, or guidance delivery in the workplace
• Use this qualification as preparation for further training or to enhance your role where you provide IAG to others

Your course is divided into manageable units:

• Unit 1: Information, Advice or Guidance in Practice
• Unit 2: Developing Interaction Skills for Information, Advice or Guidance
• Unit 3: Signposting and Referral in Information, Advice or Guidance
• Unit 4: Information, Advice or Guidance - Context
• Unit 5: Managing Information

No exams required you’ll complete assessment activities that demonstrate your knowledge and skills.

Why learn with us?

• Flexible online learning – study anywhere, anytime, and fit learning around your lifestyle.
• Maximise learning & development budgets – employers can improve retention, morale, and CPD outcomes.
• 80% achievement rate – achieve a nationally recognised NCFE CACHE qualification.
• Dedicated tutor support – expert guidance every step of the way.
• Achieve in as little as 10 weeks - by committing 5–10 hours per week.

What our learners say

“It has made me think more about the advice and guidance that we offer to clients.’’ Online Course Learner.

Where could this qualification lead?

Successful learners often progress to:

• Customer Service Level 2
• Customer Service Level 3 Apprenticeship
• Counselling Level 2
• Counselling Level 3

This course is also a great step toward careers in:

• Careers Advisor
• Counsellor
• Customer Service Advisor
• Employment Advisor
• Help-desk Advisor
• Support Worker
• Volunteer Roles (such as charities, Helpline Volunteer, Community Outreach Volunteer, Support Worker or Citizens Advice Volunteer).

Course Requirements

This course requires a basic level of English and Mathematics proficiency. By purchasing this course, you confirm that you meet these requirements.

Proof of Identification: Our operations team will contact you directly to request a copy of your identification for the purpose of registering you with the awarding body.