Certificate in Customer Service Level 2
£280.00
Sale price
£280.00
Regular price
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Certificate in Customer Service Level 2
£280.00
Sale price
£280.00
Regular price
Taxes included.
Gain essential customer service skills to create positive customer experiences.
Develop the skills and confidence to deliver high-quality customer service across a range of settings with our NCFE Level 2 Certificate in Principles of Customer Service.
Training your team
Looking to enhance customer service skills across your team?
Key benefits
- Immediate online access after purchase
- Study flexibly around work and home life
- Tutor support included
- No exams, assessed through coursework
- Nationally recognised qualification
- Payment plans available
- 80% achievement rate
Who is this course for?
This course is ideal for individuals working in customer-facing roles or those looking to build a career in service-based industries.
Where could this course lead?
This qualification could support progression into further study or roles such as:
- Customer Service Assistant
- Retail Assistant
- Call Centre Agent
- Understand the key principles of customer service across different industries
- Learn how to communicate effectively with customers in a range of situations
- Develop skills to build and maintain positive customer relationships
- Understand how organisations contribute to the customer experience
- Learn how to handle complaints and challenging situations professionally
- Develop teamwork, problem-solving, and employability skills
- Build confidence in delivering consistent and professional service
- Principles of Customer Service and Delivery
- Understanding Customers
- Understanding Employer Organisations
- Communicating with Customers
- Developing Customer Relationships
- Resolving Problems and Supporting Challenging Customers
- Developing Working Relationships with Colleagues
- Access your course online immediately and begin learning at a time that suits you.
- Our team will contact learners to request a copy of ID. This is required to register learners with the awarding body and enable certification on successful completion of the course.
- Learners should have a basic level of English and Mathematics to successfully engage with the course content and assessments.
Learning For Yourself
Gain a nationally recognised qualification for just £280, with the option to spread the cost over 3 monthly payments from £93 per month.
Start learning straight away with instant online access after purchase. Study flexibly around your work and home commitments, with tutor support included throughout.
Training For Your Team
Equip employees with the skills to deliver excellent customer service, handle customer enquiries and complaints professionally, and support customer satisfaction and retention.
Purchasing for multiple employees? We offer group enrolments, flexible payment options, and invoice-based purchasing for organisations.
